October 26th, 2018
ARTFX+ Bounty Hunter 4-LOM Production Error Notice and Apology
Dear valued customers,
Thank you for your continued support.
This notice is an announcement and apology for a production error that has occurred in our ARTFX+ Bounty Hunter 4-LOM PVC Pre-Painted Model Kit.
We offer our sincerest apologies to customers who have purchased the kit.
This notice will include the details of the problem and how we plan to accommodate the issue.
ARTFX+ Bounty Hunter 4-LOM PVC Pre-Painted Model Kit
Product Number: SW145 JAN Code: 4934054-903870
Recommended SRP: 9,000 JPY (Plus Tax)
Production Error Details:
Molding error on the upper part of the left and right arms.
The details intended for the front of the arms are on the back.
For customers who receive a faulty product:
Kotobukiya will provide replacement parts. Please contact our customer support center at the address below. We apologize for the inconvenience.
The replacement parts will be shipped beginning after October 30th. Please note that replacement requests will only be accepted through September 30th, 2020.
Customer Support Center:
Kotobukiya Co., LTD Customer Support Center
6th Floor Kotobukiya Bldg.
4-5 Midori-cho Tachikawa, Tokyo
Calling Hours: Monday-Friday (excluding public holidays) 10:00 am-5:00 pm
*Customer information obtained will only be used to provide the replacement parts.
If you have any other questions, please contact the customer support center.
Thank you for your understanding. We will do our best to supervise the production process and prevent similar errors from occurring in the future.