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Kotobukiya Suspends Shipment of Lightsaber-themed Chopsticks

 

 

January 14, 2020

Kotobukiya Customers

 

 

 

【ANNOUNCEMENT】Kotobukiya Suspends Shipment of Lightsaber-themed Chopsticks
 

 

 

Dear Valued Customers,

Thank you for your continued support.

This is a notice that all shipments of Kotobukiya Lightsaber-themed Chopsticks Light-Up Ver. have been suspended due to battery leakage in the product packaging.

Below you will find additional details about the suspension and how we plan to resolve this issue:

 

Reason For Suspension of Shipment

Following an internal investigation, we determined battery leakage in product packaging due to the length of time in the warehouse.

The battery included with the chopsticks are contained in separate blister packaging. The products are not flammable nor are they in danger of explosion.

 

Next Steps/Action

Kotobukiya will provide replacement batteries for any distributors who find that the batteries in the packaging have started to leak. Please contact the Customer Support Center below for replacement battery requests. Customers outside of Japan may contact the Kotobukiya Customer Support Center by email:

support@kotobukiya.co.jp

Kotobukiya will fulfill battery replacement requests until mid-June, 2020.

 

Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan

Telephone: +81-120-48-1563
Hours of Operation: Mon.-Fri. 10:00am-5:00pm (excludes holidays)
Email: support@kotobukiya.co.jp

 

We apologize for the inconvenience this may cause, and we will take extra measures to strengthen the inspection process of our products in order to avoid this problem going forward. For any questions or inquiries regarding this issue, please contact our Kotobukiya support team at the Support Center listed above.

 

Sincerely,

Kotobukiya

NO COPY
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