June 28, 2019
Dear Valued customers,
Thank you for your continued support.
This notice is an announcement and apology for a production error that has occurred in our ARTFX J Li Syaoran. We offer our sincerest apologies to customers who have purchased the figure.
This notice will include the details of the problem and how we plan to accommodate the issue.
Production Error Details
Part of the decorations on Syaoran’s costume are missing from the statue.
Please note that we will not be accepting returns on faulty products.
For Customers Who Receive a Faulty Product:
Kotobukiya will provide replacement parts for any faulty product. Please contact the retail store you purchased the item at for replacement requests. We apologize for the inconvenience.